Please read our Privacy Policy carefully.
Current as of: 01.05.25
We value your privacy
Baby Hive postnatal and lactation services are committed to effectively managing and protecting any personal information collected, to ensure privacy and confidentiality are upheld. The Australian Privacy Principles have been utilised to ensure an individual’s privacy rights are protected. Any information provided to access Baby Hive services will remain confidential and protected from unauthorised access, misuse and stored securely to the best of its ability.
This privacy policy is to provide you with information on how your personal information is collected, used, stored and when it may be disclosed to third parties.
Changes to the privacy policy
Changes may be made to the Privacy Policy from time to time, to update or to reflect changes. The updated version will be posted onto the website.
Consent
When accessing Baby Hive services, you consent for our staff to access your personal information so that we can maximise the services we provide to you. However, Baby Hive will always seek consent before any referrals are made to any recommended outside agencies, or healthcare providers. Only staff who need to see your personal information will be able to do so and will maintain confidentiality in accordance with our privacy policy.
Why do we collect, use, hold and share your personal information?
Providing services.
Baby Hive will collect personal information from you to provide the best healthcare services to you. Your personal information is used directly for related business activities, such as financial claims and payments. We may collect additional information from time to time, including but not limited to, feedback, if you change your details or communication from surveys. You may change your details at any time by advising us in writing via email.
Personal Information collected by us.
Name, address, date of birth and contact details.
Medical information including medical history, medications, allergies, social and family history.
Medicare number for claiming purposes.
Health fund details.
Advertising and marketing
Baby Hive may use your personal details to send marketing and promotional communications and a newsletter by email. If you do not wish to receive these emails, you will always have the option to opt out.
Improvement of our services.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym, unless it is impracticable to do so.
How do we collect information?
Information is collected through first contact, including contact details and demographic information. Further personal information will be collected during the provision of care.
We may also collect personal information when you visit our website, send an email, telephone us, or make an online booking.
In some instances, information will be collected from other involved healthcare providers, such as hospitals, community health services and pathology and diagnostic imaging services. However, consent will always be requested first from you.
Your health fund or Medicare.
When, why and with whom do we share your personal information?
Sometimes we share your personal information
With other healthcare providers (with your consent).
When it is required or authorised by law.
When it is necessary to lessen or prevent a serious threat to life, health, or safety, or public health, or safety, or it is impractical to obtain your consent.
To assist in locating a missing person.
To establish, exercise or defend an equitable claim.
For a confidential dispute resolution process.
When there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory information).
Baby Hive will not share personal information about you to third parties without your consent and will not share your information with anyone outside Australia.
How do we store and protect your personal information at Baby Hive?
Baby Hive stores your personal information securely electronically, via the Cliniko cloud-based practice management software. Cliniko employs robust security measures to protect client date, including date encryption, regular backups, and compliance with industry standards. Passkeys and two-factor authentication add an extra security layer.
Cliniko securely processes payments through its integration with Stripe. All transactions are encrypted to ensure client data remains protected and secure during the payment process and are made directly from the website to Stripe. Cliniko does not store or have any access to any client payment information. Payments are made through a secure online payment page powered by Stripe, where payment details can be made. For detailed information, refer to Cliniko’s official security documentation (https://cliniko.com).
Right to request access to your personal information.
You have the right to access, and correction of, your personal details. We require you to put this request in writing via email and we will respond within 30 days.
Privacy-related complaint.
We take complaints and concerns regarding your privacy seriously. You should express any privacy concerns you may have in writing via email to
Links
We may sometimes provide links to other websites for information; however, we do not endorse or recommend any other website or have any control over them. You acknowledge by accessing these links, we recommend you read the privacy statement of each one, as Baby Hive does not, and will not accept any responsibility for the security of these sites. By accessing these links to these websites, you agree to accept this information at your own risk.
Privacy and our website
Cookies
Like many websites, our site uses cookies to analyse traffic and enhance visitor experience.
A cookie is a file in your web browser that gathers information about your browsing habits, helping websites tailor their settings to your preferences. Many browsers routinely accept cookies, and although cookies don't access your personal data, you can choose to reject them by changing your browser settings. However, please note this may affect functionality of the site and affect the user experience negatively and may limit website functionality.
